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 Returns

 

  • All returns must be made within 30 days for money back or exchange and the goods must be in the same condition as when first purchased.  Earrings cannot be returned. Any special orders or non-standard sizes of diamond jewellery, eternity rings and coloured stone jewellery cannot be returned or exchanged unless the product is faulty.  Returns are not accepted for Groupon, KGB & DealCloud deals.

  • We recommend that you return your goods by hand or via AGjewellers Mail Special Delivery to ensure the items are insured in transit. Please make sure that you obtain proof of postage and that the items are returned as first sent, with gift packaging and tags. Jewellery must not have been worn. Your statutory rights are not affected.
  • We recommend that you return your goods by hand or via AGjewellers Mail Special Delivery to ensure the items are insured in transit. Please make sure that you obtain proof of postage and that the items are returned in the condition as first sent, with gift packaging and tags. Jewellery must not have been worn. Earrings cannot be returned and are not included in our 30 day money back guarantee. Items showing signs of wear and special / bespoke orders cannot be accepted for return. 

    Items received after 30 days will not be accepted for return.  The refund will be made using the same mode used when purchasing the item. Bespoke items and made to order items are not covered by Australia Distance Selling Regulations, however we may still offer a refund, please contact us for details (additional charges may apply).
  • By accepting these terms & conditions you agree to comply with our Returns policy.
               
 
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